The COVID-19 pandemic has forever changed the ways in which we live and work. Throughout the ongoing crisis, companies have had to adjust and adapt how they conduct business and provide excellent customer service. At Milrose, we have taken many steps to preserve business continuity and to provide the highest level of service and support possible.As part of our commitment to client service, Milrose will celebrate its third annual Customer Experience (CX) Day, a global celebration of companies and employees who are dedicated to creating exceptional customer experiences, on Tuesday, October 6, 2020. 

Created by the Customer Experience Professionals Association (CXPA), the purpose of CX Day is to recognize companies who put customer experience at the forefront of their business operations and spread awareness about the overall importance of customer service. 

CX Day is important to Milrose as our success is directly related to our ability to best understand our client needs and customize solutions to meet those needs. We are pleased to report that our 2020 customer satisfaction score (CSAT) has improved by 18% and our client disengagement rate has decreased by 16% since 2019. However, we remain committed to improving our performance and providing consistently high quality and positive experience. 

Milrose’s CX Day 2020 celebration began on October 6th and has continued throughout the entire month of October. In addition to internal staff trainings and virtual events, Milrose also ran a social media campaign to promote the importance of fostering excellent customer experiences.

Below is a special message to our valued clients from Milrose Consultants CEO Domenick Chieco.

Join Milrose in celebrating CX throughout the month of October by following us on Facebook, LinkedIn, Twitter, and Instagram.

Again, thank you to our clients for your continued support and loyalty. It means the world to us. Happy CX Day!